F.A.Q

       Q: What does a lighting designer do?
       A: The purpose of a lighting designer is to consult a client regarding their lighting needs 
       and desires, and to present them with a variety of options through which they can achieve 
       their lighting goals.  Lighting designers are responsible for   researching, and supervising 
       all phases of the design process.  In addition, a lighting designer can help you determine 
       the best location for all lighting fixtures whether in an interior or exterior space. They'll help 
       you save money too, preventing you from making costly mistakes.

       Q: What should I do before consulting an lighting designer?
       A: Before consulting a lighting designer you should do as much research as possible. 
       Collect pictures of lights that reflect your style.  A set of drawings or blue prints are useful 
       in determining the best placement for the lights. Set up a preliminary budget. A budget 
       will help communicate your financial goals to your lighting designer.

       Q: What's involved in the checkout process?
       A: There are 3 steps in the checkout process.  Accurate completion of these steps will 
       accelerate the processing of your order.
       Step 1: Shipping and billing addresses
                  We understand that sometimes you need to have your package shipped to a place 
                  other than where  we'll be sending the bill. So whether you're at the Vatican 
                  installing a masterpiece of a window, or at work, we'll ship it where you'd like. 
                  Please make certain that the addresses are correct (including zip codes) so that
                  the chosen carrier can deliver your package.

        Comments: Use the space provided on this page to make any necessary comments 
        about your order. If you chose to pick up your order in the showroom, you'll be asked 
        for a date when you'll be visiting us so we can be sure to have your order ready. Click 
        on the  'No Comments' button if you do not need to make any comments.
   
         Step 2:   Shipping
                    Please read all of the information presented about our shipping policies. You will 
                    also be presented with a choice of shipping methods depending on the shipping 
                    address specified in Step 1. 
   
          Step 3: Payment
                    In this step you will be asked for an e-mail address where we can contact you if 
                    necessary.  You'll also be presented with an order total. If you chose a shipping 
                    method other than UPS, we will e-mail you with a shipping quote as soon as 
                    possible. If you are paying by credit card, you will also be asked for that 
                    information  in this step. 

       Q: Is it safe to order online? 
       A: How does a Secure Site work? In plain English here's what happens when you place 
       an order.  First, you'll notice that you enter a secure site when a padlock icon appears in 
       the status bar of your browser (usually at the bottom). This states that all of the information 
       passed between your computer and our computer will be encrypted. Our computer will 
       tell your computer how to encrypt all information passed between the two using encryption 
       that can only be decoded on our server. Your computer will do such before sending any 
       information onto the phone wire and out onto the Internet and eventually to our computer. 
       When it reaches our server, it will be decoded and logged to our database for processing. 
       Without the decoding key on our server, it is nearly impossible to decipher the encrypted 
       data.

       Q: What is the return policy?
       A: You may return items within 30 days of delivery for a full refund. We cannot accept 
       returns of certain items, including:
         - Any item that is returned more than 30 days after delivery.
         - Any item that   is not in its original condition or is damaged.
         - Any special ordered   item is subject to a restocking charge.

       Q: Where is my order?
       A: Delivery dates vary based on the availbility of the items you ordered.  It could take up to 
       14 business days for the your order to arrive once your order has been shipped.  If you still 
       have further questions about your order, contact Customer Service at 302.478.0925.

       Q: How do I change the payment info for an order?
       A: Contact Customer Service at   302.478.0925.